Remote Care Navigator

Summary

Join Oscar's Clinical Support Services team as a Care Navigation Guide to curate relative provider lists for members who need available care. This role requires regular engagement with network providers and reporting to the Associate Operations Manager of Clinical Support & Care Navigation.

Requirements

• 1+ years of experience with care coordination and navigation in a healthcare setting
• 1+ years of experience using a Chromebook and Google Workspace

Responsibilities

• Outreach providers and facilities to provide relevant, refined and impactful personalized options that address the members’ specific care requests while staying within service level agreement and meeting access standards
• Lean on and collaborate with nurses for support on complex cases to route care
• Discover and communicate trends to your leadership to improve processes and the member experience
• Use all resources to navigate complex cases
• Confirm and update provider data
• Document tickets
• Stay current on all information, updates, processes, and workflows
• Compliance with all applicable laws and regulations

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements