Remote Bilingual Customer Service Associate (Spanish)

Summary

Join First Help Financial as a Customer Service Associate in our fast-paced Collections department, where you'll communicate with borrowers through collections calls and correspondence.

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Spanish and English
• High school diploma or GED equivalent required
• Minimum of 1 year of related customer service experience
• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Provide written account information as request by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

Benefits

• Competitive health insurance
• Paid time off
• 401(k) match
• Tuition reimbursement
• Monthly lunches
• Employee recognition and talent development program