Remote Billing Specialist

Summary

Join Sprout Social's Finance team as a Billing Specialist to help position the company for future growth while maintaining compliance and integrity. As a member of the finance team, you'll have opportunities to create best-in-class processes and practices that can scale with the organization.

Requirements

• 1+ year's collection and cash application experience - proven experience utilizing collections tools and strategies
• 1-3 years experience in a customer service or operational role, using several different software systems in tandem
• Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment

Responsibilities

• Coordinate collection efforts for past due invoices documenting communications, discussions, and resolutions
• Manage customer inquiries and resolve billing issues
• Complete vendor set up forms and onboarding in customer billing portals
• Work with customers to bring accounts current, collaborating with Sprout team members throughout the organization
• Work with Collections Lead and Billing Management to resolve customer questions, concerns, or billing requirements that may prevent timely collection
• Report on collections activity and customer account updates to provide greater visibility to progress and challenges
• Responsible for daily cash application
• Identify, investigate, and resolve any discrepancies within historical cash applications
• Keep accurate records and reporting on collections and cash applications
• Liaise with Scale and Support teams by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward
• Align practices and procedures with Billing team standards and Audit compliance

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders