Billing Specialist, Collections

Summary

Join Qualia as a Billing Specialist, Collections to contribute to our billing process and help fuel our rapid growth.

Requirements

• Independent self-starter and adaptable in a fast-paced and changing environment
• Strong verbal and written communication skills
• Customer service oriented
• High attention to detail
• Ability to work well with ambiguity, solve problems and think on your feet
• 4+ years of customer service experience, with at least two in a billing role, or Bachelors Degree with 2+ years of customer service experience

Responsibilities

• Create invoices and custom billing materials to be sent to a customer
• Review customer payment plans regularly for timely payments, follow up where necessary
• Respond to customer billing questions
• Flow concessions and refunds through the appropriate approval process as well as issue approved refunds
• Assist customers in the resolution of failed charges
• Work with our payment processor to resolve any blocked payment issues
• Assist customers with payment set up
• Work with Finance to ensure proper period cut off for month end close procedures
• Review billing process and recommend improvements where possible

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development opportunities
• Parental leave
• Flexible time off policy