Remote Billing Specialist

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

Billing Specialist

This position will participate in the accounts receivable function working closely with other business teams, including Operations, Customer Excellence and Implementations. It will require regular interaction with key members of Stord’s leadership team.  An independent working style with an ability to work in a dynamic environment is a crucial necessity for success in this position.

Key Responsibilities:

• Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems.
• Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency.
• Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances.
• Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied.
• KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues.
• Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections.
• Audit Support: Assist with requests related to internal and external audits.

Key Qualifications:

• Educational/Industry Background: A bachelor’s degree in accounting or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred.
• Technical Skills: Experience with Freshdesk and Netsuite is a strong advantage. Advanced skills in Excel or Google Sheets are also essential.
• Soft Skills: Strong communication (oral and written), time management, and the ability to work independently in a fast-paced, dynamic environment are critical.
• Personal Attributes: A self-motivated, strategic thinker with analytical skills and a keen attention to detail.

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team:

• Competitive salary and bonus
• Friendly, Passionate, and Intelligent Employee Base
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Low-Ego, Solution-Driven Culture
• Community Involvement and Volunteer Opportunities
• Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More

Benefits:

• 401(k)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) option
• Employee Assistance Program (EAP) - Mental Health Resources
• Paid Parental Leave
• Gym Stipend
• Paid Time Off
• Paid holidays
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.