Remote Billing Specialist

Summary

Join us to help empower commerce brands with the best end-to-end customer and delivery experience. We are seeking a Billing Specialist to participate in the accounts receivable function, working closely with other business teams.

Requirements

• A bachelor’s degree in accounting or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred
• Experience with Freshdesk and Netsuite is a strong advantage
• Advanced skills in Excel or Google Sheets are also essential
• Strong communication (oral and written), time management, and the ability to work independently in a fast-paced, dynamic environment are critical

Responsibilities

• Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems
• Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency
• Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances
• Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied
• KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues
• Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections
• Audit Support: Assist with requests related to internal and external audits

Benefits

• 401(k)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) option
• Employee Assistance Program (EAP) - Mental Health Resources
• Paid Parental Leave
• Gym Stipend
• Paid Time Off
• Paid holidays