Remote Care Ops Senior Associate - Network Navigation

Summary

Join our team at Synapticure and contribute to transforming the lives of individuals and their families living with neurodegenerative diseases. As a Care Operations Senior Associate, you will work closely with care teams, patients, and providers to ensure access to clinical and non-clinical services.

Requirements

• 2+ years of experience in patient navigation, insurance coordination, or case management in a healthcare setting; preferred experience in neurology, radiology or infusion settings
• Understanding of healthcare insurance systems, especially for complex, long-term treatments
• Strong communication skills with the ability to explain complex medical and insurance information in an empathetic, patient-friendly manner
• Passion for patient advocacy with a problem-solving mindset, focusing on overcoming challenges to accessing care
• Ability to work effectively both independently and as part of a multidisciplinary team, including neurologists, health systems, independent providers, and insurers

Responsibilities

• Research, develop and improve referral tools
• Collaborate with insurers to verify benefits and obtain pre-authorizations for condition-specific diagnostic procedures and treatments, and support patients in navigating barriers / coverage and disputes
• Coordinate scheduling of appointments as necessary
• Maintain necessary documentation, comprehensive records of patient interactions and provide guidance in the development of SOPs / technology support to streamline services as we scale

Benefits

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off