Remote Client Onboarding & Training Specialist

Summary

Join our fast-growing technology company as Client Training and Onboarding Specialist to ensure smooth onboarding experience for clients, facilitate training programs, and create a positive relationship between the company and its clients.

Requirements

• Ideally a Bachelor’s degree in a related field
• Excellent verbal and written English communication skills are extremely crucial
• Demonstrable training or teaching experience preferably virtual training
• In depth understanding of operations processes, workflows, and best practices
• Ability to design or develop training materials and content / programs
• Strong interpersonal skills and ability to collaborate with cross functional teams
• Good presentation and organisational skills
• Provide a meticulous approach to delivery and a keen eye for detail
• Customer centric approach and good problem-solving skills
• Proactive and analytical mindset with the ability to interpret data to drive decision-making
• Familiarity with using Microsoft applications and relevant tools (and any other software / system) (intermediate to advanced level of Technical understanding)

Responsibilities

• Acquire a thorough understanding of our products and training programs, and our client base
• Closely work with the Training team (based in UK) and ensure seamless operations and processes
• Ensure comprehensive, effective and engaging delivery of virtual / remote training sessions in a professional manner
• Assist our Training team in formulating and designing training plans and programs, where necessary
• Adapt training delivery methods to accommodate different learning styles
• Manage multiple customer training and onboarding projects simultaneously
• Develop a solid understanding and oversee the running of our e-learning platform, ensuring it is consistently updated with the latest software features and training modules and content
• Design and implement Training assessments for clients to complete; analyse the results and share the feedback to the Training team
• Interpret client feedback and implement improvements to training programs
• Collaborate with the internal stakeholders to customise any training content based on the clients’ needs and requirements
• Provide guidance and technical support to clients as they integrate with our products and training sessions
• Coordinate with technical support teams to address client issues and provide additional technical training when necessary
• Maintain accurate records of training activities, attendance, and assessment results
• Generate reports on training effectiveness, participant performance, and other relevant metrics
• Address any training or assessment related queries and concerns from clients
• Contribute to the formulation of best practices for remote training and e-learning
• Own and manage the client onboarding procedures and tasks on Microsoft Planner and ensuring timely completion and follow ups where necessary
• Ensure that training programs align with company policies, industry regulations, and operational standards