Client Implementation Specialist

Summary

Join Sage, a mission-driven company focused on improving the quality of life for older adults, as a Client Implementation Specialist. You will be responsible for onboarding new clients, providing on-the-ground training and support, and ensuring successful product launches. This client-facing role requires excellent communication skills, experience training non-technical individuals, and strong problem-solving abilities. You will collaborate with internal teams and travel up to 70% of the time across the continental US. The role involves managing multiple projects with varying timelines and requires technical proficiency to assist non-technical users with troubleshooting. Sage offers a competitive salary, fully-paid health insurance, and a positive work environment.

Requirements

• Must be based within 45 minutes of a major airport
• Bachelor’s Degree (or equivalent experience)
• Experience training and presenting both in a group setting and 1 on 1
• A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teams
• Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs
• Self-starter who is comfortable working autonomously and running their own projects from start to finish
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Enough patience and follow-through to root cause of issues
• Expectation to travel up to 70% of the time; travel will be across the continental US
• Experience managing multiple projects with varying timelines at once

Responsibilities

• Onboarding new clients, communicating what Sage is, how it works, why it’s different
• Building relationships with key stakeholders at each community
• Identifying engaged users at each community who will become Sage advocates
• Lead in-person and remote staff and management training at the community, presenting the product both to groups and 1:1 to ensure staff members have proper training before implementation is complete
• Work with teammates to prepare each community for implementation, including distributing the system devices throughout the community or overseeing the distribution, helping the community understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to Sage going live at the community
• Support technical team members in setting up or QAing key infrastructure
• Provide support and troubleshoot with Sage users and clients, as necessary
• Test and troubleshoot new features as you prepare to train communities and staff

Preferred Qualifications

• Prior customer support experience in a tech environment
• Experience in the Healthcare and/or HealthTech fields

Benefits

• Competitive base compensation along with stock options
• The expected annual salary for this role is between $80,000 and $100,000, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications
• Fully-paid health insurance coverage for all of our employees