Remote Clinical Operations Manager

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Clinical Operations Manager at SpringWorks, you'll work closely with cross-functional partners to optimize processes, drive operational efficiency and insights, and eliminate pain points across the SpringWorks clinical offerings.

Requirements

• 4+ years of relevant professional experience working within operations
• Data-driven, analytical, and detail oriented
• Demonstrated skills in gathering, analyzing, interpreting, and visualizing data with Google Suite
• Demonstrated proactive approach to project management
• Demonstrated experience successfully evolving tooling infrastructure in a scalable way
• Strong collaborator and communicator that confidently highlights areas of opportunity
• Thrive in ambiguous, complex, and dynamic environments
• Self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know
• Strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise

Responsibilities

• Create and maintain operational reporting that enables identification of trends at the programmatic, customer, manager, and independent contributor levels
• Provide regular updates and actionable insights to leadership
• Drive the evolution of Zendesk, TalkDesk, and Salesforce architecture to create efficient/scalable documentation systems that support accurate and adequate operational and customer facing reporting
• Execute basic updates to ZenDesk, TalkDesk, and Salesforce fields/flows as needed
• Own creation of regular billing reports
• Provide overarching ops support for the SpringWorks clinical team
• Support the tracking and success of the SpringWorks Clinical Program Roadmap