Remote Cloud Support Engineer

Summary

Join Gurobi Optimization's team of passionate game-changers to drive the future of mathematical optimization technology. As a Cloud Support Engineer, you'll address technical inquiries, offer phone support, and assist with product installation, licensing, and architecture setup.

Requirements

• Bachelor's degree in Computer Science or equivalent discipline
• Master's degree in Computer Science or equivalent discipline/experience
• Proficient in both written and verbal English
• Proficiency in high-level programming languages like Python, Java, or C++
• Expertise in system administration
• Strong commitment to continuous learning
• Effective written and verbal communication abilities
• Ambitious and eager to work in the tech industry and gain product knowledge

Responsibilities

• Address technical support inquiries from a global customer base primarily through an online ticketing system
• Provide phone support for customer queries
• Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products
• Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience
• Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users
• Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events
• Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise
• Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise

Preferred Qualifications

• Preferably, knowledge of mathematical optimization
• Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Cloud Support Engineers because these platforms often form the basis of modern cloud-native infrastructure
• Cloud Support Engineers must understand how to provision and manage resources on these platforms, leverage their services (e.g., virtual machines, container services, databases), and optimize costs
• Knowledge of cloud security, networking, and best practices is also vital for ensuring a secure and performant platform
• Proficient in container technologies like Docker and Kubernetes
• Experienced in databases, particularly MongoDB
• Familiar with HTTP and REST APIs
• Skilled in web-based system network security

Benefits

• Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders
• A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends to effectively adapt and implement new solutions
• Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner
• Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision
• Consistently meeting commitments, deadlines, and responsibilities, demonstrating high trustworthiness and dependability