Cloud Support Engineer

Summary

Join MerQube's Cloud Support team as a highly skilled Support Engineer. You will leverage your expertise in cloud technologies, infrastructure as code, and automation to maintain and enhance our cloud-based systems. Responsibilities include managing cloud infrastructure, ensuring reliability and performance, providing technical customer support, and maintaining security and compliance. You will collaborate with cross-functional teams and contribute to a robust and scalable cloud environment. The ideal candidate possesses a strong background in cloud platforms, software engineering, and problem-solving. MerQube offers a collaborative environment, flexible working arrangements, and comprehensive benefits.

Requirements

• Master's or bachelor's degree in computer science, engineering, or a related field
• 5+ years of extensive experience in Cloud Support, FinTech Support, Site Reliability, or related roles
• 3+ years of hands-on experience in software engineering roles
• Profound understanding of SRE/Support principles and best practices
• Strong expertise with cloud platforms, preferably AWS, and familiarity with Azure or GCP
• Proficiency in deploying and managing containerized applications using Docker and Kubernetes
• Deep knowledge of cloud infrastructure concepts and tools, including Terraform/Ansible
• Advanced proficiency in the Python programming language and its associated development toolchain
• Exceptional problem-solving skills, with a track record of troubleshooting complex issues
• API knowledge
• Outstanding communication and collaboration abilities, enabling effective teamwork

Responsibilities

• Maintain and manage cloud-based infrastructure in accordance with industry best practices
• Monitor and optimize cloud resources to ensure cost-effectiveness and scalability
• Implement automation for provisioning, scaling, and maintaining cloud resources
• Establish and maintain service-level objectives (SLOs) and service-level indicators (SLIs) to measure system reliability and performance
• Continuously monitor system performance, diagnose issues, and implement solutions to improve reliability and performance
• Conduct post-incident reviews (PIRs) and implement remediation plans to prevent future incidents
• Participate in an on-call rotation to respond to incidents and outages promptly
• Collaborate with engineering teams to resolve production incidents and minimize customer impact
• Provide technical customer support to address inquiries and issues related to our cloud services, ensuring timely and effective resolutions
• Ensure the security and compliance of cloud resources by implementing best practices and security controls
• Stay updated on security vulnerabilities and apply patches and fixes as needed
• Develop and maintain infrastructure as code (IAC) scripts and templates to automate the provisioning and management of cloud resources
• Implement CI/CD pipelines for deploying infrastructure changes
• Document system architecture, procedures, and troubleshooting guides
• Share knowledge and mentor junior team members

Preferred Qualifications

• Proficiency in shell scripting languages like Bash Python
• Familiarity with tools such as Airflow, Grafana
• Experience with monitoring and logging tools like Prometheus/Grafana or Datadog
• Understanding of SQL database technologies like MySQL or PostgreSQL

Benefits

• Competitive compensation packages
• Comprehensive benefits including medical, dental, vision, and more
• Flexible working arrangements, including remote work options
• Community-first environment fostering strong relationships
• Emphasis on health, wellness, and work-life balance
• Opportunities for continuous learning, development, and career growth