Remote Cloud Systems Administrator (Linux)

Summary

Join our team as a Cloud Systems Administrator with strong Linux experience. This role involves executing IT Service Management processes, participating in cross-functional teams, and providing technical support for managed services and systems.

Requirements

• Ability to obtain Secret clearance (position may require US Citizenship for work under DoD contracts)
• Strong communication skills and professional demeanor to be able to effectively work with customers and end-users
• A strong interest in cloud platforms and technologies (AWS, Azure, GCP)
• Prior troubleshooting/analysis experience Experience gained through formal education/labs or side projects in one’s own time
• Bachelor’s degree in Computer Science or Information systems preferred, but not required
• Shell scripting experience or familiarity with AWS services a plus
• Extensive Linux experience, repo configuration, bash scripting, intermediate networking skills, experience with Linux web hosting: Apache/Tomcat/Nginx
• Experience with large scale automation/pipelines/devops, experience with customer facing roles
• Expertise with identification / recommendation of CSP services and best practices
• Knowledge and experience with Windows and Linux system administration
• Knowledge and experience with implementation and management of infrastructure capabilities such as: identity and access management, OS/App patching systems, Linux/windows scripting
• Implementation and control of data flow to/from/within CSP infrastructure
• Identification / recommendation of CSP services and best practice
• Knowledge of processes for migration to CSPs
• Familiar with estimation of CSP costs
• Familiar with implementation of security and compliance controls
• Familiar with definition and deployment of monitoring, metrics, and logging on CSPs

Responsibilities

• Execute IT Service Management (ITSM) processes such as Event Management, Incident Response, Request Management, Problem Management, and Change Management – as assigned
• Participate as a member of cross-functional teams in the management, operations, maintenance, and sustainment of complex technical services and environments across the customer life cycle
• Apply structured trouble-shooting techniques, technical skills, and defined procedures to mitigate or resolve issues or discrepancies in supported systems
• Directly consult with users and/or customers in relation to requests for technical support for managed services and systems
• Assess existing environments for opportunities to simplify, automate or introduce increased efficiency to complex technical processes
• Identify, recommend, and prioritize events, incidents, requests for technical support, and the continual service improvement of customer environments and infrastructure under management

Benefits

• Health insurance
• Paid leave
• Retirement