Remote Cloud Systems Administrator

Summary

Join FreshBooks as a Cloud Systems Administrator to collaborate with the platform team, build secure infrastructure, and implement best practices in reliability, automation, and scalability. This role offers opportunities for growth, flexible work environments, and comprehensive benefits.

Requirements

• 4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform
• Proven experience in root-cause analysis and incident resolution
• Experience with containers and orchestration tools, like Kubernetes and Docker
• Proficiency in Infrastructure as Code (IaC) tools like Terraform
• Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana
• Experience in building systems in a microservice environment
• Understanding the basic building blocks of resilient and scalable software

Responsibilities

• Develop, deploy, and manage cloud-native infrastructure to support FreshBooks' SaaS platform
• Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance
• Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability
• Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability
• Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability
• Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks

Benefits

• Comprehensive health and wellness benefits
• Retirement savings program or pension plan matched to your local office
• Stock options for every full-time employee
• Generous time off
• Parental leave and new parent support
• Annual healthy living credit
• Comprehensive medical and dental benefits
• Fertility and gender-affirming benefits dependent on your region