Remote Content Designer

Summary

Join Assembled as the first Content Designer to partner with customer-facing teams and build a consistent vocabulary for products, redefining how we explain and document them. You will be an expert in our product capabilities, build a product taxonomy, organize technical documentation, maintain style guides, and create visions for customer onboarding and support.

Requirements

• 4+ years experience in content design or UX writing experience for business software
• Technically curious: you are skilled at asking questions, auditing features, and doing hands-on research to learn about complex domains and user needs
• Opinionated and ambitious about UX: you’re determined to build great experiences with whatever tools make sense, and you’re driven above all by user needs and customer impact
• Adept at distilling complexity through words: you know how to use language to simplify and clarify complex ideas — to turn chaos into order
• Self-motivated, pragmatic and collaborative: you know how to prioritize, preferring progress and impact over perfection. You work constructively with colleagues without getting stuck waiting for input

Responsibilities

• Be an expert in the capabilities of our products and their business value: work closely with teams across Assembled to build up exhaustive knowledge of how our product works and why it matters from a customer’s perspective, as well as the wider customer support and workforce management landscape
• Build a product taxonomy: organize and maintain the system of words we use to describe concepts and capabilities in our products, improving clarity and consistency, particularly in metrics and reporting
• Act as a consultant in the product design and development lifecycle to draft new terminology that builds on our existing product and industry vocabulary, and structure our product in ways that make sense to our users and customers
• Organize and scale technical documentation: partner with customer and product teams to create structure and process for how we write and maintain documentation that has an impact on user learning
• Maintain the style guide for UX and technical content, voice, and tone: cultivate how we use language to create compelling experiences throughout our products
• Create a vision for new systems for customer onboarding and support: design and organize how we help customers understand our product better, be it through onboarding materials, documentation, or AI-backed conversational interfaces

Preferred Qualifications

• Visual design skills and/or experience using Figma or other collaborative design tools
• Front-end coding skills and/or experience contributing directly to a codebase, using version control systems like git
• Experience and ideas on the role of content design in a larger product design system
• Experience in customer support and/or workforce management

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment