Remote Conversation Designer

Summary

Join Talkie as a Voicebot Designer to improve voice assistants and implement voice technology in the US healthcare industry. We are looking for a person with professional experience in contact center and customer service processes, project management, data analysis, business analysis or working with voice automation.

Requirements

• 3+ years of experience of working in a dynamically growing organisation (healthcare field would be a great advantage)
• Proficiency in English - this role is focused on the US market
• Technical knack and experience with using advanced software tools
• Experience and interest in: new technologies, contact center and customer service processes, project management, data analysis, business analysis, working with voice and conversation design
• Empathy and ability to put yourself in the role of a user
• Accuracy, curiosity, inquisitiveness, and the natural ability to ask questions
• Creativity and drive to experiment and test new ideas
• Constant hunger for knowledge, learning, and self-improvement
• Independence and accountability, as we are a self-organising team

Responsibilities

• Implementing the voicebot to the client
• Building bots: Analytical work with clients and users, Discovering and defining user needs and new requirements, Prioritization of functionality, Taking care of new projects, Configuring bots with our proprietary tool
• Improving and training assistants and the AI model using our internal tools

Benefits

• Competitive pay with benefits: employment contract or B2B co-operation
• Growth mindset environment, where you can further develop your skills, budget and time set aside for professional growth
• Unique company culture based on mutual trust, honest feedback and autonomy
• Flexible working arrangements - remote / office or hybrid
• Mentoring for the first months and support in getting to know all these fascinating areas of AI and conversation design