Remote Customer Experience Associate

Summary

Join the Ollie Canine Care team and contribute to improving the lives of pets and pet parents nationwide by delivering high-quality customer experiences.

Requirements

• Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own
• Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions
• Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules
• Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you
• Fun. You don’t mind occasional sloppy dog kisses and love sharing memes

Responsibilities

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Benefits

• Competitive hourly salary
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog