Customer Experience Associate

Summary

Join ReSource Pro Compliance as a Customer Experience Associate in Groesbeck, TX! In this role, you'll provide front-line customer service, handling inquiries via phone, email, and chat. You'll assist customers with tasks related to insurance regulatory compliance and sales support, ensuring exceptional customer experiences. Success requires a customer-centric mindset, strong communication skills, and teamwork. We offer competitive compensation, comprehensive benefits (including Day 1 medical, dental, vision, and 401k), generous PTO, and growth opportunities. The position is initially remote, with the possibility of hybrid work after training.

Requirements

• Customer-centric mindset, enjoys providing a service and solving customer problems
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
• Team player committed to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation
• Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems

Responsibilities

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
• Answer questions professionally and assist customers by completing a task or process for them
• Provide exceptional customer service to customers
• Deescalate frustrated customer situations
• Find solutions to provide an exceptional customer experience

Benefits

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth Opportunities
• Opportunity to contribute to the future of a growing, global organization
• Possibility of hybrid work after completion of training period
• Annual bonus eligibility