Remote Customer Experience Associate

Summary

Join Zipdev's remote team as a Customer Experience Associate, collaborating with a US-based client to grow their business and impact. This role offers the perfect opportunity to contribute and grow in financial education and empowerment of women+.

Requirements

• 3+ years of experience in sales and/or customer success roles
• Experience with Hubspot
• Experience with Google Workplace, Slack & Zoom
• Ease with the use of any type of digital platform/program – i.e. very tech-savvy
• Self-starter attitude with the ability to take initiative
• Excellent time management & communication skills
• Passion for Diversity and Inclusion

Responsibilities

• Tackle the Front Lines of Communication
• Show Prospective Customers Why We're a Community Worth Joining
• Troubleshoot and Get Creative

Benefits

• Work Remote Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms