Remote Customer Experience Lead
KBS - Kellermeyer Bergensons Services, LLC
π΅ $37k-$41k
πRemote - Worldwide
Please let KBS - Kellermeyer Bergensons Services, LLC know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Kellermeyer Bergensons Services (KBS) as a Customer Experience Lead, responsible for day-to-day operations, data integrity, and communication in a fast-paced customer service environment.
Requirements
- 3+ yearsβ experience in customer service/ administrative role
- Proficient knowledge of Excel β formulas, filtering, sorting, VLOOKUP
Responsibilities
- Assist customer service call team members daily in responding to customer and vendor inquiries
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
- Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues
- Maintain detailed records of written and verbal communication
- Provide detailed and accurate information for quarterly business reviews, executives, and customers
- Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drugs
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- Perkspot Discount Program β discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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Please let KBS - Kellermeyer Bergensons Services, LLC know you found this job on JobsCollider. Thanks! π