Customer Retention Specialist

Summary

Join WindshieldHUB, a leading on-demand service company, as a remote Customer Service Representative based in the Philippines. This crucial role focuses on providing exceptional customer service while actively converting service calls into bookings. You will be responsible for client retention, managing expiring accounts, coordinating with the Account Management team, and identifying at-risk accounts. The ideal candidate possesses excellent communication and sales skills, thrives in a fast-paced environment, and is a strong team player. WindshieldHUB offers competitive salary, performance incentives, and opportunities for growth.

Requirements

• Excellent communication in both written and verbal
• Great with building and maintaining client relationships
• Very strong sales & negotiation skills
• Ability to works well in a high energy team and fast-pacing environment
• Well organized & structured working style
• Great Team Player

Responsibilities

• Client retention by renewing clients
• 100% coverage of all expired and expiring accounts that is part of the monthly target
• Having close coordination with Account Management team and understanding the historical performance of the account during the subscription
• Identifying red alert accounts and advises Head of Account Management
• Other relevant tasks as advised by the Management

Benefits

• Competitive salary and performance incentives
• Opportunities for growth and advancement
• A dynamic and supportive work environment