Remote Client Retention Specialist
Beyond Finance
πRemote - Worldwide
Please let Beyond Finance know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our Customer Success Team as a Retention Specialist and help everyday Americans escape debt through compassionate care, technology, and customized financial solutions.
Requirements
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
- Ability to work in a fast-paced environment and handle high call volumes
- Resilient and able to remain calm under pressure
- Demonstrated ability to negotiate and deescalate client issues effectively
- Tech saavy and proficiency with a Client Relationship Management system (CRM)
- Strong customer focus and adaptability to different personality types
- Strong verbal and written communication skills along with active listening
Responsibilities
- Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients
- Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients
- Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information
- Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free
- Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program
- Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πWorldwide
- π°$49kπUnited States
- πUnited Kingdom
- πUnited Kingdom
- π°$1kπBulgaria
- π°$1kπUnited States
- π°$1kπBulgaria
- π°$51k-$57kπWorldwide
- π°$100k-$125kπUnited States
Please let Beyond Finance know you found this job on JobsCollider. Thanks! π