Remote Client Retention Specialist
Beyond Finance
πRemote - Worldwide
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Job highlights
Summary
Join our Customer Success Team as a Retention Specialist and help everyday Americans escape debt through compassionate care, technology, and customized financial solutions.
Requirements
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
- Ability to work in a fast-paced environment and handle high call volumes
- Resilient and able to remain calm under pressure
- Demonstrated ability to negotiate and deescalate client issues effectively
- Tech saavy and proficiency with a Client Relationship Management system (CRM)
- Strong customer focus and adaptability to different personality types
- Strong verbal and written communication skills along with active listening
Responsibilities
- Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients
- Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients
- Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information
- Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free
- Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program
- Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
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