Customer Service Representative

Summary

Join GoodRec, a fast-growing US tech startup revolutionizing the sports world, and become part of our Customer Service and Operations team. You will play a pivotal role in creating memorable player experiences and ensuring the success of our sports communities. Responsibilities include daily player engagement, enhancing game experiences, problem-solving, review management, and providing excellent customer support. GoodRec offers the unique opportunity to shape the future of sports, one community at a time, and be part of a team poised for significant global expansion. The ideal candidate will possess strong problem-solving skills, exceptional communication skills, and adaptability to thrive in a fast-paced environment. A flexible schedule to accommodate evenings and weekends is required.

Requirements

• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule
• Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence
• Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations
• Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service
• Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships
• Full-time availability (40 hours/week)
• 0-3 years in commercial-related roles such as operations, customer service or sales
• Advanced English level: strong verbal and written communication and comprehension skills
• Education: Bachelor’s degree, or similar working levels obtained through relevant job experience

Responsibilities

• Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience
• Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability
• Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively
• Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones
• Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games
• Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service