Customer Service Representative

Summary

Join our team as a dedicated Customer Support Specialist! This crucial role ensures every inbound call is answered promptly and handled with care, clarity, and urgency. You will be responsible for resolving customer requests, creating accounts, booking parking, updating payments, and providing information. For complex issues, you will document needs and escalate to the appropriate team. Strong communication and problem-solving skills are essential, along with a customer-first attitude. This remote position offers a competitive salary, paid time off, and opportunities for professional development.

Requirements

• Proven experience in a customer-facing role , preferably phone-based support
• Ability to answer and manage high volumes of calls with professionalism and urgency
• Excellent verbal communication and active listening skills
• Ability to multitask —document calls, search systems, and resolve issues in real time
• Strong problem-solving mindset and the ability to work independently
• Detail-oriented with a focus on accurate documentation and escalation when needed
• Comfortable using basic CRM or support ticketing tools (training provided)
• Reliable internet connection and quiet workspace (for remote roles)

Responsibilities

• Answer every incoming call promptly — this is non-negotiable and a core part of the role
• Actively listen to understand the caller’s request or concern
• Handle and resolve requests directly when they fall under the following categories
• Creating a new account
• Booking a parking spot
• Updating payment methods
• Providing rates or availability for specific locations
• Answering general questions about our recent Store My Truck acquisition
• For requests outside these categories
• Clearly document the customer’s needs or issue
• Escalate to the appropriate internal team without delay
• Demonstrate strong communication and problem-solving skills
• Maintain a customer-first attitude with the ability to stay calm under pressure
• Ensure accurate documentation of all calls and actions taken

Preferred Qualifications

• Experience in phone-based customer support is a plus
• Spanish language proficiency is appreciated but not required
• Spanish-speaking is a plus, but not required

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided