Remote Customer Service Representative
Sequence Health
π΅ $29k
πRemote - Worldwide
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Job highlights
Summary
Join our team at Sequence Health as a Contact Center Representative and contribute to delivering superior patient conversion solutions. This full-time weekend shift position offers remote work, competitive pay ($14/hr), and opportunities for growth and learning.
Requirements
- 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
- 1+ years experience working in a call center preferred
- 1+ years experience working in a medical or healthcare environment preferred
- Previous medical scheduling experience preferred
- Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
- Ability to handle confidential and sensitive information
- Ability to handle a 'call center' environment: work quickly and multi-task
- Ability to multi-task using several systems and multiple monitors at the same time
- Proficient with technology, software applications, and phone systems
- Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
Responsibilities
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information into electronic medical record
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
- Meets and exceeds call volume standards
- Adheres to all HIPAA policies
- Adheres to all Sequence Health policies
- Direct calls to other departments as needed
- Use sound judgment in handling calls, especially with upset patients
- Understanding of when to escalate calls to physicians/practice manager/triage nurse
- Make reminder calls as requested
- Make calls to reschedule appointments when necessary
- Provide assistance with call backs and other projects as call volume permits
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Please let Sequence Health know you found this job on JobsCollider. Thanks! π