Remote Customer Service Representative, Parent Liaison

Summary

Join our rapidly growing team as a Customer Service Representative and build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

Requirements

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload

Responsibilities

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance