Remote Customer Service Representative with High Level of French

Summary

Join CPM International as a Customer Support Agent and contribute to a vibrant & innovative culture! As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

Requirements

• A fluent level of French with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Responsibilities

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Benefits

• Start date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Thursday from 9:00am to 6:00pm and Friday 9:00pm to 5:00pm
• Salary: €17,537.76 gross per year
• Holidays: 2 accrued days per month / 24 calendar holidays per year
• Paid bank holidays + 1 extra day in lieu
• Working from home: Anywhere from Spain
• Training: 2 weeks of training from Monday to Friday from 9:00am to 6:00pm, fully based in the office
• Office location: Barcelona (La Sagrera)
• Other Benefits
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses