Customer Care Representative

Summary

Join ManpowerGroup Greece and kickstart your career as a French Speaking Customer Care Representative for a large BPO company! This remote or hybrid position, based in Greece, involves handling customer inquiries via email and chat, resolving complaints, and maintaining accurate records. The role requires native or near-native French, fluency in English, and excellent communication skills. A competitive compensation package includes a rewarding bonus scheme, permanent contract, private healthcare, daily meal allowance, and a relocation package for candidates outside Greece.

Requirements

• Native or near-native French speakers
• Fluency in English
• Clear Communication Skills
• Tech savvy/Knowledge of MS office tools
• Enthusiastic, patient, empathetic, multi-tasking and communicative

Responsibilities

• Handle customer inquiries via email and chat, giving prompt answers to customer questions
• Provide assistance, resolve complaints, answer questions in the best interest of the customers
• Collect prompt and accurate customer feedback
• Follow communication procedures, guidelines, and policies
• Keep accurate records of customer interactions and transactions in the CRM system
• Address and resolve customer complaints or concerns in a professional and timely manner
• Maintain a high level of company product knowledge to effectively answer customer queries

Benefits

• Competitive compensation
• Rewarding bonus scheme
• Permanent contract
• Private health care benefits
• Daily meal allowance
• Relocation package for candidates outside Greece