Remote Customer Service Team Lead

Summary

Join us at Promenade as we seek a dynamic Customer Service Team Lead to oversee our team of 8 offshore representatives and ensure exceptional customer support.

Requirements

• A natural people person and relationship builder
• Passionate about serving small businesses and being apart of a growing startup
• Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
• An excellent communicator, both in writing and over the phone
• Friendly, optimistic, and have a caring demeanor
• Adept at working well under pressure and with tight deadlines
• Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

Responsibilities

• Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service
• Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
• Monitor team performance, set goals, and provide regular feedback and coaching
• Identify opportunities to streamline processes and improve efficiency within the team
• Work closely with other departments to ensure seamless communication and collaboration
• Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently

Benefits

• Equity/Stock options in a profitable and rapidly growing company
• Great Medical/Dental/Vision coverage
• Transportation coverage in the form of parking, rideshare, or metro credit
• Fully stocked snack bar & weekly catered lunches
• The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
• Ability to mold your career and make an immediate impact
• Work in a fast-paced, fun environment with an eclectic group of people from all over the world