Remote Customer Success Manager 2
Wrike
💵 $64k-$90k
📍Remote - United States
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Job highlights
Summary
Join Wrike's North America Customer Success Team as a Customer Success Manager to drive product adoption, help customers get the most value out of Wrike, and unlock their teams' potential. As a CSM, you will be part of a dynamic team that prizes growth mindset, mutual support, and creative problem-solving.
Requirements
- Bachelor’s degree plus 2-3 years of work experience in a customer-facing role
- Passionate about teaching/instilling knowledge in others/training
- Willing to dive into technical details of a product to understand it thoroughly
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
- Excellent organization, project management, and time management skills
Responsibilities
- Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike
- Lead training for teams, showing off Wrike features and functionality and answering usage questions
- Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track
- Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike
- Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity
- Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally
- Partner with our account management team to identify up-sell opportunities, references, and case studies
- Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer
Benefits
- Medical, Dental, and Employer-Paid Vision Insurance
- Life Insurance, Employer- Paid ST and LT Disability
- 401K with employer match, FSA/HSA Benefits, and Legal Plan
- Employee Assistance Program (EAP)
- 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
- 16 Hours of Volunteer Paid Time Off
- Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
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Please let Wrike know you found this job on JobsCollider. Thanks! 🙏