Remote Customer Success Manager

Summary

Join A Place for Mom as a Home Care Customer Success Manager to drive growth and retention of home care customers by building relationships, implementing strategies, and resolving issues. This role requires strong sales and account management skills, with a focus on delivering results in a fast-paced environment.

Responsibilities

• Deliver growth for your designated portfolio of home care customers by driving conversion of referrals
• Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction
• Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care
• Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals
• Increase revenue by increasing monthly referral volume and upselling additional products
• Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices
• Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service)
• Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner
• Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market
• Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate