Remote Customer Success Manager

Brevo is the leading Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.

Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.

Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

We are seeking a Customer Success Manager to join our Customer Success Team in the Paris office.

The Customer Success Manager manages portfolios and is the main point of contact for our enterprise clients.

The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.

Their objectives: Adoption, Satisfaction, Growth, Retention.

Ideally, we are looking for a Customer Success Manager with technical skills.

As a Customer Success Manager, you will:

• Set your clients up for success: establish critical goals/KPIs and help to achieve them
• Be Brevo’s expert and proactively monitor your client’s KPIs to drive adoption & value and to prevent churn
• Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
• Handling or debriefing technical client issues regarding API, deliverability, or other features from Brevo suite
• Be the voice of the customer to the Brevo Product team
• Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
• Identify and manage development and growth opportunities within the portfolio
• Participate in the team’s effort to build a global Success framework for Brevo

What will contribute to your success:

• At least 3 years of experience in CRM or as a CSM in a Martech company
• Fluent in French and English
• Customer-centric
• Good marketing knowledge
• Experience working with RESTful technology and APIs
• Strong ability to understand, manage, and drive customers’ needs and strategy
• Proven track record of sustained target achievement
• Excellent presentation, written and oral communication skills (English & French)
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)

What we offer:

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work’s council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• …and more!

Meet us!

• Video interview with our Talent Acquisition Team
• A first video interview with our CSM - Team Lead
• A Case Study
• An interview with our Team lead CSM and Director CSM

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.