Remote Customer Success Manager

Summary

Join Brevo's Customer Success Team in Paris as a Customer Success Manager! Manage a portfolio of enterprise clients, ensuring they achieve maximum value from the Brevo platform. You will be the primary point of contact, driving adoption, satisfaction, growth, and retention. This role requires strong technical skills, collaboration with various departments, and excellent communication. Brevo offers a competitive compensation package, including meal vouchers, health care, paid time off, and various employee benefits.

Requirements

• At least 3 years of experience in CRM or as a CSM in a Martech company
• Fluent in French and English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy
• Proven track record of sustained target achievement
• Excellent presentation, written and oral communication skills (English & French)
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)

Responsibilities

• Set your clients up for success: establish critical goals/KPIs and help to achieve them
• Be Brevo's expert and proactively monitor your client's KPIs to drive adoption & value and to prevent churn
• Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
• Handling or debriefing technical client issues regarding API, deliverability, or other features from Brevo suite
• Be the voice of the customer to the Brevo Product team
• Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
• Identify and manage development and growth opportunities within the portfolio
• Participate in the team’s effort to build a global Success framework for Brevo

Preferred Qualifications

Ideally, we are looking for a Customer Success Manager with technical skills

Benefits

• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work’s council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• Flexible working hours and remote work