Remote Customer Success Manager

Summary

Join a dynamic and fast-paced growth team at Veda as a Customer Success Manager, responsible for building relationships with customers, representing their voice internally, and driving customer satisfaction, retention, and upsell. As a key member of the Growth team, you will serve as the consistent point of contact throughout the entire customer journey, identifying and communicating ways our technology helps people help people.

Requirements

• 4+ years’ experience in Customer Success, managing the delivery of SaaS software solutions
• Experience working with enterprise-level customers in the Healthcare space is required
• Proven success managing customer accounts and driving client satisfaction, retention and upsell
• Strong communication skills and the flexibility to solve problems in a rapidly changing environment
• Tech Savvy and experience working with G Suite, Microsoft Suite and Mac iWork programs

Responsibilities

• Act as the client advocate, and voice of the customer at veda, sharing feedback across the sales and product teams to enhance our processes and product roadmap
• Gain an expert understanding of Veda’s product suite, as well as the customer’s processes and needs
• Connect Data to Customer Value & Outcomes: Inform growth and product teams on customer learnings to create and iterate on cross-customer best practice recommendations
• Utilize the metrics to identify and drive upsell opportunities, and 100% customer retention
• Review customer data usage, metrics, etc to create and communicate Monthly and Quarterly reports along with feeding the company’s KPI reporting
• Review outputs for data accuracy - understanding the conditions reports were created
• Identify themes across customers and markets for enhancements and centralize themes to inform Customer Success team universal strategy for delivery
• Collaborate with the account team to identify areas of risk, opportunities and successes and develop account growth strategy

Benefits

• Fully paid, low or no-deductible medical, dental and vision insurance for our employees and their families
• Flexible PTO policy allows employees to take the time off necessary to recharge and have flexibility to care for themselves and their families