Remote Customer Success Manager

Summary

Join Osmind's team as a Revenue Cycle Management (RCM) Specialist to manage client accounts, monitor key performance indicators, and provide expert guidance on mental health billing. This is a critical initiative to help clinics improve their financial performance and focus on delivering high-quality patient care.

Requirements

• 5+ years of experience in healthcare revenue cycle management
• At least 3 years specifically in mental health or behavioral health billing
• Deep understanding of CPT coding, insurance claim processing, and payer reimbursement models for psychiatric services
• Demonstrated expertise in billing for TMS, Spravato, and other interventional psychiatric treatments
• Strong analytical skills with the ability to interpret financial data and identify areas for improvement
• Excellent communication and interpersonal skills, with the ability to explain complex billing concepts to both clinical and non-clinical staff
• Proficiency in electronic health record (EHR) systems and practice management software
• Bachelor's degree in Healthcare Administration, Finance, or related field; relevant certifications (e.g., CMPE, CRCP) are a plus

Responsibilities

• Manage a portfolio of client accounts
• Serve as the primary liaison between our billing partners and psychiatric clinics to ensure RCM needs and metrics are being met
• Monitor key performance indicators (KPIs) such as clean claims rate, days in accounts receivable, and collection rates
• Take proactive steps to optimize these metrics
• Provide expert guidance on mental health billing, with a specific focus on complex treatments like TMS and Spravato
• Analyze and escalate to resolve complex billing issues, denials, and appeals in partnership with our billing partners
• Develop and maintain relationships with key stakeholders including clinic owners, practice managers, and billing company leadership
• Become the internal Subject Matter Expert on our billing software
• Contribute to the development and refinement of our billing services, working closely with our product and operations teams
• Stay up-to-date on industry trends, regulatory changes, and payer policies that impact mental health billing serving as an expert for internal resources

Benefits

• Healthcare benefits
• Dental benefits
• Vision benefits
• Generous family leave
• FSA/DCFSA
• Mental health benefits
• 401(k) plan
• Flexible paid time off