Remote Customer Success Manager

Summary

Join our Customer Success Team at Emi Labs and lead the relationship with our enterprise clients, driving adoption and delivering results. With a focus on client relationships and data-driven decision making, you'll be responsible for building long-term relationships, driving user adoption, and communicating ROI to our clients.

Requirements

• +5 years of working experience
• At least 2 years of experience managing relationships with big companies, ideally with enterprise accounts
• Analytical mentality
• Impressive executive presence and communication abilities
• Strong leadership skills
• Ability to create structure in ambiguous situations and design effective processes
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Responsibilities

• Manage the relationships with our enterprise clients
• Guarantee that they get the most out of our platform and become loyal promoters
• Drive user adoption through different tools and activities
• Delivering and communicating ROI for our clients throughout the customer lifecycle
• Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams

Benefits

• Flexible remote-first work culture
• Stock Options: Stock Options Package as part of your compensation package
• 3-weeks of vacation
• Week off between Christmas and New Years' eve
• Health coverage: Up to $1500 per year for local health insurance coverage
• Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Lessons: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime