Remote Customer Success Manager

Summary

Join our exciting Customer Success team as a Customer Success Manager and help ensure the successful adoption and ongoing usage of Hazel services within schools.

Requirements

• Prior customer success experience, preferably in the K-12 education field or healthcare
• Experience working with children in diverse socio-economic environments
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Maryland or Virginia

Responsibilities

• Develop strong relationships with school partners, their healthcare needs, and their communities
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across Hazel
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

Benefits

• Total on-target compensation for this role is market competitive, ranging from $90 - $110k
• Additional benefits include a 401k match, healthcare coverage, paid time off