Remote Customer Success Manager

Summary

Join interface.ai as a Customer Success Manager, serving as the primary point of contact for enterprise clients, establishing strong relationships, and collaborating with internal teams to deliver solutions.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients
• Strong understanding of SaaS business models and software development lifecycles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements

Responsibilities

• Serve as the primary point of contact for enterprise clients
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
• Provide regular updates and reports to internal stakeholders on client health and usage

Benefits

• ���� Remote First Policy
• ���� Medical/Dental/Vision Insurance
• ���� PTO & Holidays
• ��� Life Insurance