📍United States
Customer Success Manager
closed
interface.ai
💵 $110k-$140k
📍Remote - United States
Summary
Join interface.ai as a Customer Success Manager, serving as the primary point of contact for enterprise clients, establishing strong relationships, and collaborating with internal teams to deliver solutions.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients
- Strong understanding of SaaS business models and software development lifecycles
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements
Responsibilities
- Serve as the primary point of contact for enterprise clients
- Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
- Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
- Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
- Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
- Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
- Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
- Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
- Provide regular updates and reports to internal stakeholders on client health and usage
Benefits
- ���� Remote First Policy
- ���� Medical/Dental/Vision Insurance
- ���� PTO & Holidays
- ��� Life Insurance
This job is filled or no longer available
Similar Remote Jobs
💰$35k-$41k
📍Portugal
💰$79k-$93k
📍United States
📍New Zealand
📍Worldwide
📍Worldwide
📍United States
📍United States
📍United States, Brazil
💰$100k-$110k
📍United States