Customer Success Manager

closed
interface.ai Logo

interface.ai

💵 $110k-$140k
📍Remote - United States

Summary

Join interface.ai as a Customer Success Manager, serving as the primary point of contact for enterprise clients, establishing strong relationships, and collaborating with internal teams to deliver solutions.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients
  • Strong understanding of SaaS business models and software development lifecycles
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
  • Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements

Responsibilities

  • Serve as the primary point of contact for enterprise clients
  • Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
  • Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
  • Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
  • Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
  • Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
  • Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
  • Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
  • Provide regular updates and reports to internal stakeholders on client health and usage

Benefits

  • ���� Remote First Policy
  • ���� Medical/Dental/Vision Insurance
  • ���� PTO & Holidays
  • ��� Life Insurance
This job is filled or no longer available