Customer Success Manager

Summary

Join Moveworks, the universal AI copilot for search and automation across all business applications, as a Customer Success Manager. You will partner with customers to drive product value, develop trusted advisor relationships, and evolve our customer onboarding strategy.

Requirements

• 2+ years of account management, implementation, or sales experience in software/SaaS
• Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• Experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• Experience building strong internal and external relationships, including with senior-level executives throughout companies
• Diplomatic, have tact and you are poised under pressure
• Voracious appetite to learn and grow
• Completed a Bachelor’s degree

Responsibilities

• Partner with initial customers to drive product value
• Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• Partner cross-functionally to translate business needs and product requirements into new solutions for customers
• Evolve and iterate on our customer onboarding strategy
• Work with internal teams and customers to drive adoption, engagement and growth
• Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits