Remote Customer Success Manager

Summary

Join us on our mission to provide secure and scalable data onboarding solutions that help companies turn every piece of data into value! As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.

Requirements

• 2+ years of experience in customer success, preferably in B2B SaaS
• Technical background is a big plus but not a must!
• Strong messaging and communication skills in English and German
• A Bachelor's or Master's degree in business, marketing, computer sciences, or a related field

Responsibilities

• Onboard new customers and accelerate their product success
• Strategically plan and conduct campaigns for customer retention and upsell
• Analyse customer pain points and identify additional potential for future product features and opportunities
• Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product
• Lend a hand in doubt to actively consult customers and unlock the full potential of our software
• Establish clear client retention goals and seek strategies to achieve them