Remote Customer Success Manager

Summary

Join Quantive's growing European team as a remote Customer Success Manager! This pivotal role focuses on driving adoption, retention, and growth of our strategy execution platform among enterprise clients. You will collaborate with sales and technical teams, manage client portfolios, support renewals and expansions, and provide strategic guidance. Success requires 5+ years in a relevant field, experience with SaaS companies, and excellent communication and project management skills. Quantive offers a competitive salary, quarterly bonuses, generous PTO, medical insurance, professional development opportunities, flexible hours, stock options, and a remote-friendly environment.

Requirements

• 5+ years in Customer Success, Program Management, or Professional Services roles
• Experience working with or for high-growth SaaS companies
• Excellent project management and change management capabilities
• Ability to build and maintain executive-level relationships
• Experience working remotely and in fast-paced startup environments
• Exceptional communication skills, both written and oral, with the ability to articulate complex strategies clearly to customers. Must be adept at building rapport and fostering collaborative relationships
• Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience
• Alignment to the Quantive values

Responsibilities

• Collaborate with our sales teams to support the pre-sales activities and establish initial project scopes, ensuring a smooth implementation for new customers that leads to strong product adoption
• Manage a portfolio of accounts, developing an in-depth understanding of each client and executing strategies to retain and grow these relationships while identifying and pursuing expansion opportunities
• Support renewals and expansions by effectively communicating our value proposition, mitigating risks, and guiding stakeholders through the renewal process
• Collaborate closely with our technical success and development teams to translate business use cases into actionable insights while identifying and helping prioritize potential product enhancements
• Provide strategic guidance on best practices in strategy management and execution, serving as a thought partner to clients and fostering deep, trusted relationships with senior executives
• Contribute to the development and documentation of Customer Success processes and best practices, ensuring efficient delivery of value to customers and enhancing our operational effectiveness
• Define and track customer success plans and metrics, using data to inform strategies and report on the value delivered to the customer and the business
• Build strong customer relationships in support of driving case studies, testimonials, and referrals that support both our customers’ reputations as well as Quantive’s growth

Preferred Qualifications

Proficiency in German or French

Benefits

• Competitive base salary
• Quarterly bonus opportunities
• Generous paid time off, generous company holidays
• Employer-covered supplementary medical insurance (varies by location)
• Access to 5,000+ Udemy courses for ongoing learning and development
• Flexible hours and a remote-friendly environment
• Stock option opportunities
• Mac or PC of your choice and the essential equipment you need to work remote