Remote Customer Success Manager

Summary

Join SAP LeanIX as a Customer Success Manager to guide customers through their journey with the company's suite of products. The ideal candidate will have a passion for IT and be customer-oriented, collaborative, and analytical.

Requirements

• 2+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
• Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
• Experience in project management and project methods
• 1+ year working knowledge with Gainsight or Totango
• Strong computer science fundamentals are preferred
• Exceptional English language skills, especially technical vocabulary

Responsibilities

• Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
• Ensure a successful and robust onboarding experience for all new Enterprise customers
• Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
• Execute consulting projects with your customers
• Translate customer feedback into product requirements