Remote Customer Success Manager

Summary

Join Secfix, a startup automating security compliance for SMBs in Europe, as a Customer Success Manager to manage customer lifecycle, improve processes, and provide additional value.

Requirements

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with cross-functional teams (Sales, Support, Engineering, Product)

Responsibilities

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
• Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001, GDPR and other forms of compliance
• Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
• Write and record educational and technical content for our knowledge base

Benefits

• Remote Work: 100% remote work with a virtual office in Gather
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success
• Holidays : 26 days holiday + local public holidays
• Health Insurance: Comprehensive health coverage
• Development Budget: €1,000 annual personal development budget
• Workspace Budget: Remote workspace budget and access to co-working spaces
• Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!)
• Tech Equipment : Latest tech equipment (MacBook, monitors, headphones)
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors