Remote Customer Success Manager

Summary

Join Smarsh as a Customer Success Manager, responsible for managing Small Business clients' needs, resolving inbound questions, and maintaining monthly renewal processing. Assist clients in achieving business goals and finding value with Smarsh products.

Requirements

• 4+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar
• BA/BS degree or 4+ years' experience in customer success in lieu of a degree
• Completion of Customer Success outside learning
• Effective oral and written communication skills
• Strong organizational skills
• Detail oriented
• Proficiency at juggling multiple tasks
• Ability to quickly understand questions and problem solve
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
• Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
• Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
• MS Office Suite knowledge (PPT)
• Ability to independently navigate ambiguity

Responsibilities

• Manage the needs of Small Business clients
• Resolve inbound questions
• Maintain monthly renewal processing
• Assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products