Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager and drive customer success and technology adoption in a remote role.

Requirements

• Demonstrated experience in roles driving customer success and technology adoption
• Understanding of SaaS solutions and/or enterprise software; cybersecurity experience preferred
• Positive, growth-oriented mindset
• Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Responsibilities

• Drive customer success and technology adoption
• Lead, motivate and help prioritize competing priorities among the team
• Consult and project manage with proven results working as a data-driven customer advisor
• Coach and develop people
• Multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges