Remote Customer Success Manager

Summary

Join HubSpot as a UK/I Customer Success Manager to utilize creativity in solving problems, building long-term relationships with businesses, and helping customers achieve their inbound goals. This role involves managing customer relationships, working with different teams at HubSpot, and promoting the growth of your install base by uncovering opportunities for using more Hubspot products and services.

Requirements

• Extensive experience in a client-facing/account management role
• Fluency in English
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required

Responsibilities

• Manage 100 – 200 customer relationships
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them