Remote Customer Success Manager

Summary

Join Belvo, an open finance API platform, as a Customer Success Manager to own relationships with Spanish Latam customers, master Belvo's product, and guide customers in achieving maximum value.

Requirements

• 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
• Strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
• Build solid, trusted relationships with various customer roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs
• Logical, data-driven, and analytical, with experience solving problems in elegant and efficient ways
• Adaptable, enjoy fast-paced environments, and ready to manage multiple customers under tight deadlines
• High attention to detail and methodical in how you work
• International experience and thrive in a multicultural environment
• Excellent written and verbal communication skills
• At least +7 years of working experience with the Mexican and/or Colombian market and speak Spanish fluently
• Good spoken and written English

Responsibilities

• Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close
• Master Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
• Guide Belvo's customers in achieving the maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs
• Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
• Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
• Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team

Benefits

• Stock options (we are all owners and this is very important to us)
• Annual company bonus linked to company performance
• Flexible working hours
• Remote friendly
• Pet friendly
• Access to mental health service
• Health Insurance
• Paid time off on your birthday
• Work from any office
• Renew your laptop every 3 years
• Training Budget
• Team building events
• Bank holidays swap inside the same month
• Fitness/wellness stipends
• Yearly offsite
• Fresh fruit every week, all-you-can-drink tea and coffee
• Extra days off when completing company anniversary