Customer Success Manager

Summary

Join Typeform as a Customer Success Manager and partner with Enterprise customers to help them achieve their business goals.

Requirements

• 3+ years in a customer success role within a SaaS company
• Easily builds rapport with customers and team members
• A proven track record of driving expansions and renewals
• Process-driven and an analytical mindset
• Can identify and communicate trends in their book of business
• Strong written and verbal communication skills
• Ability to break down and communicate technical terminology in a non-technical manner
• Natural curiosity and enthusiasm
• A team-focused, collaborative instinct

Responsibilities

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
• Use internal tools to monitor customer health, usage metrics, and progress
• Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
• Identify expansion opportunities and negotiate and close renewals
• Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams
• Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development

Benefits

5-10% bonus on top of salary range