Remote Customer Success Manager
Xentral ERP Software
📍Remote - Germany
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Job highlights
Summary
Join our team as a Junior Customer Success Manager and play a crucial role in monitoring trigger events for a portfolio of 250-500 customers. Your main focus will be on proactively monitoring customer activities through a tech-touch approach to identify opportunities to increase software usage and address customer challenges.
Requirements
- Du besitzt einen Bachelor-Abschluss in Betriebswirtschaft, Ingenieurwesen, IT, Wirtschaft oder einem ähnlichen Bereich oder eine vergleichbare Ausbilding
- Du hast Erfahrung mit ERP Systemen oder konkretes Interesse an E-Commerce und Operationsmanagement im Handel
- Du bist organisiert, gewissenhaft und hast die Fähigkeit, Prioritäten zu setzen
- Du sprichst fließend Deutsch und Englisch
Responsibilities
- Proaktive Überwachung und Analyse von Kundenaktivitäten in zugewiesenen Portfolios, Einleitung gezielter Maßnahmen zur Steigerung der Kundenzufriedenheit
- Einsatz von Tech-Touch-Ansätzen und Automatisierungstools für effizienten, datengestützten Kundensupport
- Anleitung der Kunden zur effektiven Nutzung der Software, um Engagement und Zufriedenheit sichzustellen
- Identifikation von Upsell-Möglichkeiten in Zusammenarbeit mit dem Vertriebsteam und Aufrechterhaltung einer engen Kommunikation mit Stakeholdern
Benefits
- Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours
- Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days
- Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning
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Please let Xentral ERP Software know you found this job on JobsCollider. Thanks! 🙏