Remote Customer Success Manager

Summary

Join Xentral as a Customer Success Manager and become an integral partner for our customers. As a key member of our growing software company, you will have the opportunity to build your own department and contribute to the success of over 1,500 customers.

Requirements

• Hold a Bachelor's degree in Business Administration, Engineering, IT, Economics, or a similar field
• Be highly motivated and passionate about ERP systems and business processes
• Have operational experience with complex products and understanding of customer and partner requirements, partly at a technical level
• Possess good organizational skills, high attention to detail, and the ability to set priorities and allocate time for successful implementation
• Have an affinity for technology and knowledge of technical aspects related to the role
• Speak fluent German and English

Responsibilities

• Support (larger) customers operationally and help the team understand, structure, and advance their requirements
• Use ERP experience and customer understanding to develop and continuously optimize fundamental Customer Success processes
• Bring technical expertise to discuss, prioritize, and resolve customer problems at the second level, product, and engineering levels
• Accompany the customer lifecycle, including onboarding, adoption, success, renewal, and attrition

Benefits

• Flexible work environment with remote work options across Europe or from office hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours
• Competitive compensation and comprehensive benefits package including attractive salary packages and a generous leave policy with 28 annual leave days, special leave days, and nursing care days
• Monthly voucher to choose from various providers for Urban Sports Club, grocery stores, entertainment, and lifestyle options
• State-of-the-art home office equipment provided to all employees
• 50% subsidy on private pension plans for permanent employees in Germany
• Significant budget dedicated to learning and personal development supporting career growth and continuous learning
• Inclusive and engaging company culture with virtual and in-person events, yearly culture connect days, and a collaborative atmosphere
• Diverse and international team across 17 work locations within Europe and 32 nationalities embracing diversity and a global perspective