Remote Customer Success Manager, Enterprise

About GrowthLoop

GrowthLoop is the leading AI Growth Platform, combining the power of the data cloud and AI to transform how enterprises build audience segments, orchestrate cross-channel journeys, and iterate on campaign results. Built for and by marketers, GrowthLoop was the first composable CDP with a flexible, no-code solution that empowers teams to unlock the full potential of their first-party data. Its platform helps companies thrive by breaking down data silos and enabling cross-functional collaboration to unify data, strategy, and teams. With its rapid expansion and dedication to creating an intelligent data-to-action loop, GrowthLoop is leading the charge for a new era of customers.

We apply best-in-class architecture and technology to build a system for marketing teams that is both functional and beautiful.

Our Mission

Unlock the value of your data to make it drive massive, positive, real-world impact.

How We Work

• We bring a Learner’s mindset to everything we do.
• We encourage the exploration of new technologies and ownership to drive them.
• We believe in the power of collaboration, innovation, and gratitude.
• Our love for our customers drives us to go the extra mile and build the best products for them.
• We ship with urgency and extreme ownership.
• Our culture and people are our greatest strength.

The Opportunity

We are looking for an outstanding Enterprise Success Manager who wants to play a core role in keeping our customer renewal rate at or near 100%. You love driving value for customers and understand how to drive value through product usage. You have a nose for finding new potential use cases within complex organizations to ensure customers are maximizing the utility of the software they have purchased.

What You’ll Do

• Manage ongoing customer activities effectively to drive measurable customer business results, deep customer bonding with GrowthLoop solution, and referenceable relationships with stakeholders
• Monitor customer health and engagement using internal dashboards and regular health checks to proactively identify at-risk customers and establish retention and success plans moving forward
• Refer customer issues/requests to the support team, product team, or solutions team as needed. Co-lead customer trainings with solutions team to ensure high usage.
• Own all aspects of the customer renewals process, with a focus on high net retention. Identify opportunities to better retain customers based on marketing use cases, partnerships, and ecosystem/industry opportunities.
• Provide visibility, internal awareness, and advocacy regarding customer health, drivers of attrition, and needs cross-departmentally.
• Develop, prepare, and nurture customers for advocacy and reference-ability for the GTM team.
• Continuously improve internal processes, technologies, and workflow to enrich customer experience, maximize the efficiency of internal teams, and drive measurable customer business results.

What We Look For

• 3+ Experience in Enterprise Customer Success OR as an account manager in a quantitative/data-driven marketing role with an agency with enterprise-level accounts
• Consistent pattern of exceeding NRR and/or renewal targets
• Implementing and expanding a process to a new team, with a focus on documentation and improvement
• A strong culture champion who can help make this new team a great place to work
• Marketing experience or paid media experience is a plus

We are a collaborative team that strongly believes in taking the learner’s mindset to everything we do. By joining our team, we hope you will change the trajectory of your professional career and that of our business.

The estimated base salary is $100,000-$120,000. The total compensation will also include a variable component. Final base salary decisions will be based on a variety of non-discriminatory factors, such as the individual’s performance, experience, and qualifications.

What We Offer

Rewards

• See your work impact some of the largest businesses in the world
• Spot bonuses for major milestones and product feature graduations
• Opportunities for career progression and dynamic collaboration across teams
• Equity incentives for employees making an impact

Flexible Work Style

• Remote-First Culture
• Flexible schedules and goal-based workstyle
• Unbounded PTO
• Monthly Recharge Days

Competitive Benefits

• Free Platinum Health Insurance with Aetna
• 401(k) Program with Generous Company Match

Learn and Grow

• Quarterly Hackathons to focus on team passion projects
• Education Stipend towards your professional development
• Work closely with our world-class executive team
• Learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.