Remote Customer Success Manager, Enterprise

Summary

Join GrowthLoop as we seek an outstanding Enterprise Success Manager to drive customer success and help enterprise customers unlock the full potential of our platform.

Requirements

• 3+ years of experience in Enterprise Customer Success for a Marketing Technology SaaS product, or experience as an Account Manager in a performance-driven marketing role, ideally managing enterprise clients in an agency environment
• Proven ability to thrive in a startup environment, contributing to the building and scaling of new functions
• Track record of consistently exceeding NRR and/or renewal targets
• Hands-on experience in marketing or paid media
• Process-oriented problem solver with expertise in implementing and scaling new team processes

Responsibilities

• Manage ongoing customer activities effectively to drive measurable customer business outcomes, foster deep relationships with key stakeholders, and establish referenceable customer advocates for GrowthLoop’s solution
• Monitor customer health and engagement by using internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention and success plans to address challenges and drive long-term loyalty
• Guide customers to the appropriate teams (support, product, or solutions) for swift resolution. Collaborate with the solutions team to co-lead impactful customer trainings that ensure high product adoption and engagement
• Own the customer renewal process end-to-end , focusing on achieving high net retention. Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key marketing use cases, strategic partnerships, and ecosystem trends
• Provide visibility and advocacy for customer health across departments , ensuring the organization has a clear understanding of key drivers of attrition, customer needs, and growth opportunities
• Develop customer advocates by building trust and delivering value, preparing customers for testimonials, case studies, and referrals that support GrowthLoop’s go-to-market efforts
• Build, implement, and scale internal processes to enhance the customer experience, streamline workflows, and drive better alignment across teams, maximizing efficiency and measurable business outcomes for customers

Benefits

• Rewards
• Spot bonuses for major milestones and product feature graduations
• Opportunities for career progression and dynamic collaboration across teams
• Equity incentives for employees making an impact
• Flexible Work Style
• Remote-First Culture
• Flexible schedules and goal-based workstyle
• Unbounded PTO
• Monthly Recharge Days
• Competitive Benefits
• Free Platinum Health Insurance with Aetna
• 401(k) Program with Generous Company Match
• Learn and Grow
• Quarterly Hackathons to focus on team passion projects
• Education Stipend towards your professional development