Remote Customer Success Representative

Summary

Join our team as a driven and high-performing Customer Success Representative to support and grow Halter in the Taranaki region, positively disrupting an industry and pioneering groundbreaking change.

Requirements

• 2-4 years of experience in relationship management/account management roles
• Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed
• Strong business acumen
• Positive attitude and collaborative team player who excels at overcoming challenges
• The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy

Responsibilities

• Nurturing and expanding the revenue of current Halter customers
• Supporting the onboarding, training and implementation of the Halter system on customers' farms
• Cultivate genuine and trustworthy relationships with farmers, their teams, and families
• Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success
• Provide prompt and effective support to farmers and team members, addressing technical or operational challenges with expertise and efficiency
• Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections
• Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals
• Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy

Benefits

• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being
• 6 months of fully paid parental leave for primary caregivers
• 4 weeks of fully paid secondary caregiver leave
• Annual $1000 self-development budget to be used for anything that fuels personal growth
• Wellness leave and unlimited paid annual leave